Refund Policy
Refund Policy – Vexora™
Last updated: May 2026
At Vexora™, customer satisfaction is very important to us.
Please review our refund policy carefully before making a purchase.
1. Refund Eligibility
We offer refunds under the following circumstances:
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Product arrives damaged
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Product is defective
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Wrong item received
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Order is lost in transit
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Order does not arrive within the estimated delivery timeframe
To request a refund, customers must contact us within 14 days of receiving the product.
2. Non-Refundable Situations
Refunds will not be issued for:
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Incorrect shipping information provided by the customer
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Delays caused by customs or shipping carriers
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Normal shipping delays during high-demand periods
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Minor variations in color, size, or appearance due to screen settings or manufacturing differences
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Change of mind after the product has been shipped
3. Refund Request Process
To request a refund, please contact us with:
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Full Name
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Order Number
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Email Address used for purchase
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Photos or videos (if applicable)
Send all requests to:
4. Refund Approval
Once your request is reviewed and approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
5. Cancellations
Orders may only be canceled within 24 hours of purchase.
After this period, the order may already be processed or shipped and can no longer be canceled.
6. Chargebacks
Customers are encouraged to contact us before opening a chargeback dispute with their payment provider.
Our support team will always do its best to resolve issues quickly and fairly.
7. Contact Us
If you have any questions regarding refunds or returns, please contact us:
Thank you for shopping with Vexora™.